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Mattress

FREQUENTLY ASKED QUESTIONS

TOP QUESTIONS

TELL ME MORE ABOUT THE DREAMCLOUD MATTRESS

DreamCloud is a 29cm luxury hybrid mattress combining the best "Dream Plush" breathable supporting memory foam, ActiveEdge™ Coils, a Luxury Quilted Top, and a Support Foam base to provide the best sleep money can buy.

The finest destination for exceptional sleep, there truly is no place like DreamCloud. This mattress is designed for every type of sleeper and arrives backed by our Forever Warranty, plus a full year sleep trial so you can make sure it is right for you.

DreamCloud arrives straight to your door and you’ll discover there is no place designed to lovingly cradle every inch of the human body and seduce it into sleep. It truly is like sleeping on a cloud. And if you don’t agree, we’ll take DreamCloud back and refund your full purchase.

WHAT SETUP DO YOU RECOMMEND FOR THE DREAMCLOUD?

DreamCloud will be the dreamiest, most comfortable mattress you have ever owned and is very easy to setup on most foundations, bed bases (including slatted or divan) or adjustable frames.

Please note DreamCloud is an extremely plush mattress, so make sure your frame can fit a 28cm mattress.

If you set your DreamCloud up properly, you will feel like you are floating on a bed of clouds every night.

WHEN CAN I EXPECT TO RECEIVE MY DREAMCLOUD?

We have a delivery calendar that will present our next available delivery date while you are in the process of checking out your order. 

WHAT IS THE 365 NIGHT SLEEP TRIAL?

The sleep trial is a period of time where you get to test out DreamCloud in your own home.

You’re able to try it out for a full year to decide if it’s the mattress for you. If you decide for any reason that DreamCloud is not your ideal mattress, we’ll collect it and refund you 100% of your payment.

DreamCloud has set the standard in the industry with a trial that is 3 times longer than the average. Now that’s something that dreams are made of.

WHAT IS A HYBRID MATTRESS?

A hybrid mattress is one that combines the support of a traditional sprung mattress combined with premium memory foams that offer supreme comfort.

For many people, a hybrid mattress is the ideal choice since it’s considered to be the “best of all worlds.” Hybrid mattresses allow sleepers to enjoy the sturdy support of coils and the contouring comfort of foam for a restful night’s sleep.

With DreamCloud’s luxury quilted cooling cover (to make sure you sleep cool), breathable supporting memory foams, and ActivEdge™ coils to provide the ultimate support, it means that you won’t just go to sleep, you’ll end up Dreaming on a Cloud.

DO YOU OFFER FINANCING?

Yes, DreamCloud customers are able to finance their purchase via Duologi.

Find out more about Duologi and their service on our Finance page.

WHY DOES MY DREAMCLOUD LOOK DARKER?

There may be times where a slightly darker fabric has been used to create your DreamCloud, this does not affect the qualities of your mattress.

HOW DOES THE DREAMCLOUD FEEL?

DreamCloud is a premier hybrid mattress that combines high density foams with our unique ActivEdge™ Coils to bring you the best of all possible dream worlds.

It feels like the perfect combination of plush, luxurious, comfort lovingly cradling your body into a blissful night of perfect sleep.

Our customer reviews agree that DreamCloud is “like a dream” and DreamCloud sleepers often refer their friends and family to us, saying that it is the best mattress they’ve ever slept on.

The best part? You don’t just have to take our word for it, you can book your 365-night trial period on DreamCloud today.

HOW DO I RETURN MY DREAMCLOUD?

It is rare for people to want to return their DreamCloud due to it being so plush and dreamy - there really is no place like DreamCloud - but when it happens, we make it easy.

The DreamCloud Customer Care team will work with you to get the item collected from you. Refunds usually take 3 to 5 business days to clear back through the banks.

Just contact us and our DreamCloud Customer Care team will walk you through the process.

THE DIFFERENCE

DON'T I NEED TO TRY THE DREAMCLOUD FIRST?

While many people are under the impression that you need to test a mattress in a retail store, this is not accurate - nor the best way to shop for a mattress.

We believe that 5 minute sleep tests at a retail store are not the best way to find a mattress you'll sleep on for 30% of your life over the next decade - or forever, with DreamCloud’s Forever Warranty.

Sleep studies show that it takes a body 4-6 weeks to adjust to a new mattress, which means that bouncing around in a store will not allow your body to determine what is the best mattress for you.

Our 365 night sleep trial makes sure you can make sure DreamCloud is right for you.

The best part? You will be trying DreamCloud in the comfort of your home, and bringing the Plush Life to your bedroom - where a sleep trial and DreamCloud experience should be.

IF DREAMCLOUD IS SUCH A GREAT HYBRID MATTRESS, WHY DOES IT COST SO MUCH LESS THAN OTHERS?

By removing middlemen such as distributors and mattress retailers and by selling directly to you, we can offer you the best pricing possible.

It’s crazy to pay thousands of pounds for a luxury quality mattress when you don’t have to.

Choosing DreamCloud means choosing value for every pound you spend.

WHAT IS THE 365 NIGHT SLEEP TRIAL?

The sleep trial is a period of time where you get to test out DreamCloud in your own home.

You’re able to try it out for a full year to decide if it’s the mattress for you. If you decide for any reason that DreamCloud is not your ideal mattress, we’ll work with you to collect it and refund you 100% of your payment.

DreamCloud has set the standard in the industry with a risk free trial that is 3 times longer than the average. Now that’s something that dreams are made of.

WHERE ARE DREAMCLOUD MATTRESSES SHIPPED FROM?

DreamCloud Mattresses are manufactured and shipped from locations within the UK

HOW CAN YOU OFFER A FOREVER WARRANTY WHILE OTHER COMPANIES ONLY OFFER 10 OR 15 YEARS?

We believe that the best things should be built to last.

DreamCloud is built of better quality materials, and on a stronger base than other mattress companies that offer only limited 10 or 15 year warranties.

We know that investing in a mattress means that you are investing in a piece of furniture that you will spend ⅓ of your life sleeping on, which makes this one of the most important purchase decisions of your life.

We understand this importance, which is why we’ve built DreamCloud to last as long as our customers want to use it. We guarantee the construction and materials of every DreamCloud for as long as you own it, and then some.

THE MATTRESS

WHAT KIND OF MATERIAL IS DREAMCLOUD MADE FROM?

DreamCloud is constructed from 28cm of premium, supportive memory foams and ActivEdge™ coils wrapped in a luxury quilted cooling cover.

Inside, you’ll find layers of premium foam for plush core stability, high density super soft foam for contouring support and patented ActivEdge™ coils for a unique compression system.

DOES DREAMCLOUD SLEEP HOT?

No - like a plush cloud of cooling comfort, DreamCloud sleeps cool.

Unlike other hybrid or memory foam mattresses, DreamCloud has additional cooling technology to ensure you sleep cool.

DreamCloud’s cover combines premium softness with activated cooling technology, using innovative phase change materials to deliver a temperature controlled sleep experience.

So, you can count on sleeping cool on destination DreamCloud each and every night.

CAN THE DREAMCLOUD BE FOLDED FOR TRANSPORT?

DreamCloud is vacuum compressed with roller presses using over 10,000 kilos per square metre in the initial compression process.

Because this is a process that can only be done with a machine, DreamCloud cannot be refolded once expanded in order to ensure the integrity of the mattress.

HOW FIRM IS THE DREAMCLOUD?

DreamCloud is plush but highly supportive.

We rate DreamCloud at a 6.5 on a 1-10 scale, with 1 being a cloud and 10 being a cement floor. This is a standard sleep scale which places mattresses with optimal support for most sleepers between 6-8.

DreamCloud is designed for perfect long term support with true top layer comfort achieved by our luxury quilted cooling cover.

We encourage you to try DreamCloud yourself to see if it is right for you. Of course if you are not fully satisfied we will always be happy to take DreamCloud back.

HOW IS EDGE SUPPORT ON THE DREAMCLOUD?

One of the best components of a luxury hybrid is that you have added the support of coils, which means better edge control.

In fact, this was a top consideration in our design process. We built DreamCloud to have consistent and firm support edge to edge. Unlike some spring mattresses which sag or low-quality foam mattresses that don’t hold their shape, DreamCloud withstands the test of time.

With both ActivEdge™ coils and premium supporting memory foams - you truly get the best of both worlds.

WILL DREAMCLOUD SMELL OR "OFF-GAS" WHEN OPENED?

DreamCloud foams are exceptionally crafted with luxury quality materials, therefore off-gassing is limited or non-existent.

If there is any faint opening smell of fresh foam this will dissipate quickly. The good news is that these smells come from new foams being vacuum packed and not from any chemicals.

Any smell will quickly leave once DreamCloud is opened and breathing.

IS DREAMCLOUD SAFE?

Yes. DreamCloud is completely safe to sleep on for you and your family. It is independently certified by CertiPUR® certified, a 3rd party global rating standard, as well as five other rating groups.

CertiPUR® approved foams are made without mercury, lead and other heavy metals, carcinogenic chemicals, phthalates and emit low levels of VOC (Volatile Organic Compound) for indoor air quality.

PAYMENT & SHIPPING

WHAT FORMS OF PAYMENT ARE ACCEPTED?

We accept American Express, Visa, Mastercard, Paypal and we also offer a financing option via our finance partner Duologi.

PAYMENT WITH PAYPAL

We accept Paypal and all transactions will appear as a payment to: Nectar Sleep Ltd.

WHAT IS THE SHIPPING WEIGHT OF THE DREAMCLOUD MATTRESS?

DreamCloud weighs from 21kgs (Single) to 40kgs (Super King). It may be slightly heavier than other direct-to-customer mattresses because it’s 29cm of premium foams and ActivEdge™ coils.

Because it is built with better, heavier and more durable materials, it weighs more and might take more care to set up but it’s all worth it once you’re experiencing what it’s like to sleep on a cloud.

CAN YOU SHIP INTERNATIONALLY?

We currently only ship to Mainland United Kingdom.

HOW MUCH DOES SHIPPING COST?

Our Premium 2 Person Delivery service is free within the UK mainland.

Your DreamCloud Mattress will be delivered to your Room of Choice. NB. This service is currently suspended due to safety precautions put in place to prevent the spread of covid. Our team are currently delivering to your door.

DO YOU OFFER FINANCING?

Yes, DreamCloud customers are able to finance their purchase via Duologi. Find out more on our Financing page.

WILL YOU REMOVE MY EXISTING MATTRESS?

We are happy to collect and recycle your old mattress for a small fee of £35. You will be able to select this service during the checkout process.

WILL DREAMCLOUD HELP ME SETUP MY MATTRESS?

Our Premium 2 Person Delivery Service will deliver your DreamCloud mattress to the Room of your Choice (*This service is currently suspended due to safety precautions to prevent the spread of covid. The Dreamcloud will be delivered to your door).

The service does not currently include the set up of the mattress.

RETURNS & EXCHANGES

WHAT DO I DO WITH DREAMCLOUD IF I NEED TO RETURN DREAMCLOUD?

Although it is very rare for someone to want to return DreamCloud, we will absolutely accommodate returns with our 365-night risk-free sleep trial.

Our DreamCloud Customer Care team will figure out the most convenient way to remove your DreamCloud if it is not the perfect mattress for you.

DO YOU ALLOW EXCHANGES?

Yes, traditional exchanges are handled by returning the original mattress through our returns process.

Call, chat, or email our customer service team if there is a problem with your DreamCloud and we’ll work with you to coordinate a return to exchange.

It’s up to you if you’d like to purchase your replacement before receiving the refund for your return.

DO I NEED TO KEEP ANY OF THE PACKING MATERIALS?

You do not need to keep any of the packing materials once you receive your DreamCloud.

If at any point you decide to return your DreamCloud, you do not need to worry about putting it back into its original packaging.

Reach out to our DreamCloud customer care team via e-mail, chat or phone and we will work with you to get your mattress collected.

DO I PAY FOR SHIPPING?

Returns of your DreamCloud are usually free as we arrange for our charity partner to collect it from you.

There are some extraordinary circumstances where we would charge £35 if you required a collection sooner than our charity is able to provide, particularly while we work our way out of the Covid-19 pandemic. 

DREAMCLOUD'S WARRANTY

THE FOREVER WARRANTY™

The best warranty in the business. Period. No small type or legal speak.

If DreamCloud becomes damaged from normal use anytime during your ownership, we will replace your mattress at no charge. It doesn’t matter if it’s 100 years from now.

We designed DreamCloud to outlast heavy long term use, just like quality products should.

WHAT IF THE MATTRESS COMPRESSES AND FORMS IMPRESSIONS?

DreamCloud’s Forever Warranty has you covered. If impressions are 4cm or more, we will assess via HomeService and we will replace DreamCloud if a fault is found.

CAN I GET A REPLACEMENT COVER?

We don’t currently offer replacement covers for sale, however, that is something we are working on in the future.

HOW CAN YOU OFFER A LIFETIME WARRANTY WHILE OTHER COMPANIES ONLY OFFER 10 OR 15 YEARS?

DreamCloud is constructed properly and we spend more on quality products and construction.

We can afford to spend more on quality because we have no middlemen and no distributors demanding outsized share of the price of a DreamCloud.

Our goals are really simple – a better mattress for the best price and we never cut corners to do so.

Try DreamCloud  for a full year and see for yourself.

Welcome to the Plush Life. 

Explore our Forever Warranty further on our Warranty page.

DREAMIEST. SLEEP. EVER.

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